Symphony Housekeeping Solution

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Symphony Housekeeping

Win your Guest Loyalty with Proactive and Personalized Services

Symphony is a workflow automation and unobtrusive data collection solution for use by Hospitality department of Hotels and Resorts. This solution improves operational efficiency by removing all communication and coordination bottlenecks within the Housekeeping department as well as between housekeeping and other departments such as Engineering & Maintenance or Front Desk. It enables objective and unobtrusive collection of operational as well as guest preference data for enhancing service quality and elevating Guest experience.

Symphony Housekeeping solution harnesses modern technologies including wearable / personal devices, mobile tablets backed by wireless connectivity and cloud based data aggregation edge server for ease of deployment and scalability.

Technology Driven Business Solution

Driven by mobile and wearable devices

Mobile and wearable device based work allocations, tracking and interactions in real-time

Automates workflow and collection of operational as well as observation data

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Designed for ease of use under typical working conditions of supervisory staff and attendants

Driven by reservation and operations data from the PMS and feeds operational and guest preference data to the PMS

Captures relevant room ambience information autonomously

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Directs attention to resolving potential room quality issues before customer complains

Captures guest preference data without much manual data entry

Helps understand guests better and be more proactive in providing appropriate customized services and amenities

Symphony Housekeeping – Workflow

Symphony – Under the hood features

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Intelligent allocation, routing and sequencing algorithm

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Regular and turndown service scheduling

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Dynamic reallocation and reprioritization by Supervisor

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Single press DND notification by attendant

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Attendant cues for stocking and ambient quality

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Room and attendant tracking views for Supervisor

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Two-way messaging between the Supervisor and Attendant

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Single press reporting of discrepancies and maintenance issues

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Insights and performance reports

Get a demo to see how you can improve your operational efficiency and gain customer loyalty

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Symphony Housekeeping Solution

Win your guest loyalty with proactive and personalized services.